Online Shopping Carts; Keeping Customers Happy

Online shopping carts, those wonderful little programs that every successful website that sells something needs. However, if the program is insufficient then it may result in decrease in a website’s productivity. Customers want to deal with programs that are easy and time saving. This most certainly includes online shopping carts.

When a customer goes shopping they want to have a shopping cart that is easily accessible. When a customer views a product the option to buy it is right there no turning the page. It is extremely easy. Also the ability to view what is in the shopping cart at any given time is always a plus with customers. A program that can give them an estimated total that includes shipping helps them gauge how much more to spend on a website. Easy access into the online shopping cart program will make a customer happy and to make a customer happy means more money for the business.

Another more innovative addition to the online shopping cart programs is the one click purchase option. With this a customer can just click on an item and it is purchased and on it’s. way to their doorstep. Making their lives so much easier.

Don’t forget to add in the last minute marketing pitch. Just before a customer is ready to check out be sure to advertise other products. The most effective way to do this is to say something to the effect of “other customers who purchased this product also purchased…” Having a list of other products by the customer’s newly chosen product may help them with that last minute impulse buy. Much like the last minute impulse buys at check out lines that include candy or magazines.

To keep customers happy there should be a way that they can correct any mistakes that they had made in their online shopping cart. Even after they have placed an order there should be a way that they can easily correct their mistakes to update the order. This can include adding an item, removing an item or changing their shipping option.

Not all items purchased go directly to the customer placing the order. Many times online shoppers prefer to do their last minute gift shopping online and may also find it easier to order a present for a loved family member vi an online website. Having an option in the online shopping cart that allows for an order to be sent to another person with out the customer having to change their home address on the website. To even take it a step further some successful online shopping cart programs offer to keep a database of people a customer has shipped to in the past. This way when they need to ship to them again it is as easy as a click of the mouse.

The key to having a satisfying online shopping cart program is to keep the customer in mind. As always if the customer is happy then the business will be happy.

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